Yaqiza Care · Customer support
Support that never sleeps, and knows when to call a human.
Yaqiza Care resolves common customer questions instantly in Arabic and English, using only your approved knowledge, and escalates complex or sensitive conversations to your team with a ready handover note.
Built for: E-commerce & retailService businessesSupport & contact centres
Billing · duplicate charge · customer frustrated · order 5531
The problem
Why teams come to us
Customers wait for answers
After hours and at peak times, questions go unanswered.
Bots that frustrate
Scripted bots trap customers and invent answers.
Handovers that start from zero
Agents ask customers to repeat everything.
Capabilities
What Yaqiza Care does for you
Grounded in your knowledge
Policies, prices and procedures come from your articles. No invented promises.
Smart escalation
Requests for a person, sensitive topics, frustration or repeated issues go to your team automatically.
Handover notes
Your agent sees a summary, priority, mood and the full conversation before replying.
Team dashboard
A priority queue, replies in the same chat window, and handing back to the AI when done.
Instant alerts
Email and in-browser alerts for every escalation, with the summary attached.
Insights & satisfaction
Resolution rate, escalation reasons and customer ratings in one place.
How it works for your team
Three steps. No technical skills needed.
- 1
Add your knowledge
Write or import FAQs and policies in the built-in editor.
- 2
Embed the widget
One line of code adds the chat to your website.
- 3
Let your team focus
The AI handles the routine; people handle what matters.
Use cases
Where it makes the biggest difference
Order & delivery questions
Status, returns and exchanges, around the clock.
Bookings & appointments
Clinics, hotels and service centres.
Internal helpdesk
HR and IT questions from your own staff.
Every licence includes
- Installation in your AWS account
- Arabic and English interfaces
- Unlimited users
- Admin training for your team
- Launch support
FAQ
About Yaqiza Care
What if the AI doesn’t know the answer?
It says so and hands the conversation to your team, or records a ticket if nobody is online.
Can it speak in our brand voice?
Yes. Tone, name and appearance are configured to match your brand.
Does it work on WhatsApp?
The website widget is included. Messaging channels such as WhatsApp can be added as a customisation.
See Yaqiza Care on your own data.
Book a 30-minute walkthrough. We will show the platform that fits, and map what it would take to run it in your cloud.